Terms & Conditions
Shrii Enterprises (Brand Name: Nellie)
Last updated: 12/08/2025
1. Introduction
Welcome to Nellie, operated by Shrii Enterprises (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website, mobile application, and purchase of our cosmetic products (“Products”). By accessing or purchasing from Nellie, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years of age to place an order.
If you are under 18, parental/guardian consent is required.
You agree to provide accurate, complete, and updated information.
3. Products & Descriptions
We strive to display accurate images, descriptions, and pricing of our cosmetics.
Colors may vary slightly due to lighting and screen differences.
We reserve the right to discontinue or update products without notice.
4. Pricing & Payment
All prices are listed in INR (₹) and inclusive/exclusive of applicable GST (as specified).
We accept payments via [UPI, credit/debit cards, net banking, wallets].
Orders are confirmed only after successful payment.
5. Shipping & Delivery
Orders are processed within 2 business days of payment confirmation.
Delivery timelines depend on location and courier availability and is mentioned in the Shipping Policy Page.
Shipping charges (if applicable) will be shown at checkout.
We are not liable for delays beyond our control (e.g., courier strikes, natural disasters).
6. Returns, Exchanges & Refunds
Due to the personal nature of cosmetics, returns are accepted only if the product is damaged, defective, or incorrect.
Customers must notify us within 2 days of delivery with proof (photo/video).
Refunds will be processed to the original payment method within 4 working days after approval.
Used or opened products are non-returnable for hygiene reasons.
7. Intellectual Property
All content, branding, product names, packaging designs, images, and logos of Nellie are the exclusive property of Shrii Enterprises.
You may not copy, reproduce, or distribute our intellectual property without prior written consent.
8. User Conduct
You agree not to:
Misuse the website/app for fraudulent purposes.
Post false reviews or defamatory content.
Attempt to hack, disrupt, or damage our systems.
9. Limitation of Liability
Our products are dermatologically safe and comply with regulatory standards. However, skin reactions vary by individual.
Customers are advised to do a patch test before use.
We are not liable for allergic reactions or misuse of products.
10. Privacy Policy
Your personal data is collected and used in accordance with our Privacy Policy.
We do not sell or share your personal details with third parties, except as required for order fulfillment and legal compliance.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Telangana.
12. Contact Information
For questions, complaints, or feedback, please contact us at:
Shrii Enterprises (Brand Name: Nellie)
Email: shriienterprises@outlook.com